Refund policy

Return & Refund Policy

Last updated: [9th July 2025]

We hope you love your purchase, but if something isn’t quite right, we’re here to help.

Return Policy Summary

  • Returns accepted within 30 days of delivery
  • Free return shipping for all eligible UK returns
  • No restocking fees
  • Final sale, sample, and preview items are non-returnable

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition and packaging
  • You must request your return within 30 days of receiving your order

Returns are only accepted for products purchased directly from our website: https://elixirdebeauty.com

2. Items That Cannot Be Returned

We cannot accept returns on the following:

  • Final sale items (marked as such at the time of purchase)
  • Sample-sized items , Sample Products
  • VIP preview or promotional preview items
  • Any item that has been opened, used, or is no longer in its original packaging (due to hygiene reasons)

3. Free UK Return Shipping

We offer free return shipping within the UK.

To request a return:

  1. Email us at contact@elixirdebeauty.com with your order number and reason for return
  2. We’ll send you a prepaid return label and instructions
  3. Pack the item carefully and drop it off at your nearest courier point

International customers must cover return shipping costs unless the item is faulty or incorrect.

4. Refunds

Once we receive and inspect your return, we’ll notify you by email.

If your return is approved:

  • Your refund will be issued to the original payment method
  • Refunds are processed within 5–10 business days

Shipping charges from your original order are non-refundable, unless the item was incorrect or faulty.

5. Exchanges

We do not offer direct exchanges. If you’d like a different item, please return your item for a refund and place a new order separately.

6. Faulty or Damaged Items

If you receive a damaged or defective product, please contact us within 7 days of delivery.

Email us at contact@elixirdebeauty.com with your order number and clear photos of the issue.

We’ll arrange a replacement or full refund (including original shipping).

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

8. Contact Us

If you have questions about returns or refunds, please reach out to:

Email: contact@elixirdebeauty.com

Business Address: Refined Beauty Ltd 38 College Rd Epsom, KT17 4HJ United Kingdom