Products
What ingredients are used in Elixir de Beauty products?
Our products are formulated with high-quality ingredients, many of which are natural and plant-based. Each product page lists specific ingredients used, so please check for details on individual items.
Are your products suitable for sensitive skin?
Yes, our products are designed to be gentle and effective for all skin types, including sensitive skin. However, we recommend conducting a patch test before using any new product.
Are your products cruelty-free and vegan?
Many of our products are 100% cruelty-free and vegan. Check individual product descriptions to confirm these attributes.
How should I store my Elixir de Beauty products?
To maintain the efficacy of our products, store them in a cool, dry place away from direct sunlight.
How long will it take to see results?
Results vary depending on the product and individual skin types. Generally, you can expect to see noticeable improvements within 2-4 weeks of consistent use.
Are your products free from parabens, sulfates, and other harmful chemicals?**
Yes, all Eclat de Beauty products are free from parabens, sulfates, and other harmful chemicals. We prioritize the safety and well-being of your skin.
Can I use Elixir de Beauty products during pregnancy?
Our products are made with natural ingredients, but we recommend consulting with your healthcare provider before using any new skincare products during pregnancy.
Ordering & Shipping
How do I place an order?
Simply browse our online store, add your desired products to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination. Please check our Shipping Policy for more details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our carrier’s website.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you’re not satisfied with your purchase, please contact our customer service for assistance.
Can I change or cancel my order after placing it?
Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team immediately for assistance.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund.
Promotions & Discounts
How can I find out about promotions and discounts?
Subscribe to our newsletter to stay updated on the latest promotions, discounts, and new product launches. You can also follow us on social media for exclusive offers.
Do you offer a loyalty program?
Yes, we offer a loyalty program where you can earn points with every purchase. Redeem these points for discounts on future orders. Sign up for our program through your account dashboard.
Can I use multiple discount codes on one order?
No, our system only allows one discount code per order. Be sure to use the code that gives you the best deal.